Thursday, 16 December 2010

Next

Oh dear, my week just keeps rolling on, I had to post to let you all know of my latest misdemeanour. Some of you may remember many moons ago I kick my credit cards into touch, it was about May 2009 and I had letters telling me I would now have to pay 40% interest, at that point I said enough is enough and had a bit of a tussle with them but ended up with 0% interest and a shot credit record!! Fast forward to a month ago and I had a voucher from Next for £10 off if I spent £20 with free delivery code, great one hat and scarf set and a cupcake mug, done deal. If ever you have had the occasion to use the Next website its a bit of an internet minefield,  I just couldn't work out where to put the wretched delivery code and ended up with free delivery if you bought their catalogue (didn't want a catalogue), during proceedings I ended up on the confirm order page but as I was still trying to edit my delivery address (they don't deliver to a works address), my delivery code etc I didn't complete or pay, so I thought. An email then pinged into my in box saying thank you for your order !!!????? How, why and who was paying??? Going back to the Next account I discovered they had opened me an account with £150 credit limit..............what a surprise that was, I can tell you. All is hunky dory at this point, all I had to do was wait for Next to add the items to my account.............you wait and wait, you can't pay till you get a statement, you see. Oh well in the intervening time I then ordered a game, statement came through and yesterday I paid for the mug etc and planned to pay for the game next week. All is fine at this point, are you still following, it gets good!!!! While we were in Nottingham daughter saw a lovely cardi she liked so I thought I would be a lovely mummy and get her it as a surprise, order complete, email received. Then................................I just happened to notice credit limit ZERO............doh!!! whats going on 'ere then, a very confused middle aged woman looked at the screen in total confusion, never mind order went through, so it must be  glitch............................yeah right NOT!!!!
At lunch time I thought better ring them just to see what was happening and here is the conversation that ensued
I said........I hope you can help me I am a little confused, my available credit seems to have disappeared...
Next said.....I'll just check for you Madam.... (nice tone)......Yes your available balance has been withdrawn....
I said.......Why??? (very confused tone)
Next said......We regularly check our customers and have decided that on this occasion we would withdraw your facilities............(snotty tone)
I said..........Why??? (now feeling like an idiot)
Next said......We credit score our customers every month and OBVIOUSLY you have failed.......(very accusing tone)
I said.......So let get this right, last month I was ok and now I am not........(flabbergasted tone)
Next said.............Well something must have happened to your score, we check it every month, we are responsible lenders..........(clever tone) 
I said..............I can assure you that it hasn't ............(slightly peeved tone)........ So last month I had £150 to spend with you and now I have nothing.......(annoyed tone)
Next said...........Yes Madam......(you are being difficult tone)
I said............You call that being responsible, I could have spent upto my limit a week ago and you could have done nothing about it. I think it is me that is being responsible by NOT spending up to my limit, don't you (really angry tone now)
Next said..........Well there must be a reason why you have a low score MADAM...........Do you have an order pending........(there's that clever tone again)...................Ah yes you have we tried to ring you as soon as you placed the order and you did not answer................(really snotty)
I said..........I don't think so.........(indignant tone)
Next said..............Yes we rang you at 10am
I said.............So you didn't ring me at 7am when I placed the order then, didn't think you did .....(my turn for the clever tone)
Next said..........Well Madam can always wait till next month and she if her score improves, if you are not happy you can pay your balance and close the account.............(we don't want you tone)
At that point I finished my call and told them I would think about it. So I now feel like a bank robber and am contemplating packing my suitcase and heading for the Costa Del Sol!!!!
If its gonna happen, it will happen to me......................didn't want the flippin account in the first place!!!!




 

2 comments:

emma said...

Next are always doing this! They gave my husband an account with a £150 limit, we spent we paid and it got increased to £650, we bought a cabin bed for DD, it was delivered then credit available dissapeared :O
The next month it was back but increased to 1k.
Still owe about £400 and just last week available credit dissapeared again :D

Theyre the most unreliable company ever!

Hope you manage to get it sorted hun xx

FenBeary Folk said...

Oh I am so glad I am not alone, we could be Next bandits together LOLOL
Hugs back to ya xxx